mxClaim

All product support is handled directly by the development team responsible for mxClaim, so you get the answers you need when you need them.

To request support send an email to support@mxclaim.com, making sure you include the following information:

• the version of mxClaim that you are using
• the operating system that mxClaim is installed on
• the type of configuration you are using (e.g. IIS SMTP server, Exchange 2003 server)
• if you are using a trial or a registered version of mxClaim
• if you have purchased a licence for mxClaim, include your order reference number
• a detailed description of the problem you are experiencing

Try to include as much information as possible when requesting support, include log files, screenshots or anything else you think may help us to identify and fix the problem as quickly as possible. Before requesting support be sure to check the knowledge base and the documentation.

We aim to respond to all support requests within 48 hours. Please remember that we are based in the United Kingdom and may therefore be in a different time zone to you.